Refund Policy
Welcome to the Refund Policy of MellowPlanetQuiet. We want you to love every bite of our pizza, salads, and sides, and we are committed to fairness and transparency in every transaction made through mellowplanetquiet.xyz. This policy explains when refunds and credits are available, how to request them, and the steps we take to protect both our guests and our business.
Scope and eligibility
This policy applies to orders placed directly with us for pickup, delivery, or dine-in services. It covers all regularly purchased items in our menu, including pizzas, pastas, sides, desserts, and beverages. Gift cards, catering orders, and promotional bundles may have separate terms; if applicable, those terms will be clearly stated at the time of purchase. If you believe an item is unsatisfactory, please contact us within 7 days of service delivery or pickup to begin a review. For online orders, the timestamp of the order confirmation is the reference point for eligibility.
Reasons for a refund or credit
- Incorrect item or missing components from the order.
- Significant deviation from the description or image of the product (for example, a pizza of a different size or with ingredients not requested).
- Quality concerns such as cold temperature, burnt crust, or undercooked dough, when reported promptly and substantiated by the restaurant team.
- Allergen mislabeling or failure to meet agreed dietary restrictions (where we have clearly recorded your request).
- Delivery failure or excessive delay that affects the quality or safety of the meal, where we were responsible for delivery timing.
Refund options
If your refund request is approved, we may offer one or more of the following options at our discretion:
- Full or partial reimbursement to the original payment method used for mellowplanetquiet.xyz orders.
- Store credit or a discount on a future order with MellowPlanetQuiet.
- Replacement item of equal value, prepared to your satisfaction, for pickup or delivery.
How to request a refund
To start a refund request, please contact our team at +44 20 7946 0958 with your order number, the name under which the order was placed, and a short description of the issue. If available, please attach a photo of the product and the packaging. We may ask you to return unused portions or packaging in a reasonable timeframe to complete the review. For online orders, you can also submit a refund request through mellowplanetquiet.xyz by selecting the order and choosing the “Refund” or “Issue with order” option.
Review process and timeline
All refund requests are reviewed by our quality team. We strive to provide a decision within 3–5 business days after all required information is received. If a refund is approved, processing time to the original payment method typically takes 5–10 business days, depending on the payment provider. Credits to your account with MellowPlanetQuiet or direct replacements are issued immediately upon approval and will appear on your next bill or order receipt.
Special notes
For beverages, we offer non-alcoholic options such as juices and sodas. If a beverage was misrepresented or not available as specified, we will address the issue with the same care as any other item. We reserve the right to refuse refunds for issues caused by improper storage or mishandling after delivery, or for items consumed in part when the packaging shows signs of tampering. If a complaint is raised after we have replaced or reimbursed, we may require additional evidence to support the claim.
Contact information and privacy
Questions about this policy can be directed to +44 20 7946 0958 or through our site at mellowplanetquiet.xyz. We handle all personal data in accordance with our privacy practices and applicable laws. The information you provide with your refund request is used solely for the purpose of processing your claim and is retained in accordance with our data retention policy. For the delivery address, you can find our location details at 43 Bedford Street, London, WC2E 9HA, United Kingdom.
Last updated
Last updated: September 1, 2025. We reserve the right to modify this policy at any time; any changes will be posted on mellowplanetquiet.xyz and, where appropriate, communicated to customers who have active or recent orders.